A LITTLE HELP, WHEN YOU NEED IT.

Let’s sort it out.

Have a question, found a bug, or want to share an idea? Get in touch.

CONTACT STOWEN

A note is all it takes.

For privacy questions or data requests, write to privacy@getstowen.app.

Help us understand the issue

In your message, include your Stowen version, device model, iOS version, and a short description of what happened. Let us know what you expected and the steps that led to the problem.

A screenshot can help, but please hide personal names, document numbers, payment details, and other sensitive information first. You do not need to send us your documents or attached files.

A few quick answers

How do I restore Premium?

Open Stowen Settings and choose Restore purchases. Make sure you are signed in to the Apple Account used for the purchase. If access is still missing, email support with your app version and a description of the issue.

How do I manage my subscription?

Open iOS Settings, tap your Apple Account, then Subscriptions. Select Stowen to see the options available for your subscription. Deleting the app does not cancel a subscription.

Why am I not receiving reminders?

Check that reminders are enabled for the date in Stowen, and review Stowen Settings → Reminders. In iOS Settings, check that notifications are allowed for Stowen. Focus modes and notification delivery settings can also affect when an alert appears.

Can I recover a deleted thing or file?

Open Settings → Trash in Stowen. Deleted items can be restored during the 30-day retention period. Items that have been permanently deleted or removed after expiry cannot be restored from Trash.

What should I check if iCloud isn’t syncing?

Sync is automatic and free, so there is nothing to switch on. Open Settings → Storage & iCloud in Stowen: it shows the Apple Account state, the last sync, and any problem iCloud reported. Your devices must be signed in to the same Apple Account, and that account needs enough iCloud storage — when it is full, new changes wait on the device. Check your connection too. If the issue continues, send us the message shown on that screen.

Which files can I attach?

Stowen supports PDF, JPEG, PNG, and HEIC files, up to 25 MB per file. Attach a file to the thing or date it belongs to using the Files or Photos picker.

Your collection is personal.

Support does not have access to the collection saved on your device. You decide what to share with us. Read our Privacy page for more information.